How to Train Your Serving Staff & Increase Sales

Train your staff how to treat people with disabilities

13.7% of the population of this country have a physical or mental disability that interferes with their daily activities. Many of them feel uncomfortable in public places at times. This web page is about how to train your staff to make these people feel comfortable and welcome in your restaurant. 13.7% of the population plus their friends and family is a huge demographic.

There are so many things about treating people with disabilities that the average person just does not think about. For instance, during a conversation with someone in a wheelchair, you should sit down after a time. It is very uncomfortable for them to be looking upwards for an extended period of time. Most people would not think of that unless they had been told or else had been in a wheelchair themselves.

Training manual for your staff

The training manual, How to Serve Customers with Disabilities, is a 39-page ebook that should be mandatory reading for restaurant servers. Note that it costs less than $10 on Amazon.

How to train your staff

  1. Make it a company policy: Each member of your serving staff must read the training manual.
  2. After they have finished a chapter, they must do the chapter quiz. (See each of the 3 quizzes.) 

Read the testimonials below.


Testimonial from Simply Computing

This book has helped me immensely with my customer service skills. This book is an asset to anyone looking to train their staff to help their clientele. Mike has written a fantastic aid for anyone looking to boost their customer service ratings. 

Manager, Simply Computing,
Kelowna, BC, Canada

Testimonial from the Elizabeth Fry Society


Michael Haines has provided an invaluable resource for our staff and clients.  With links to relevant websites and lots of personal insights; I would highly recommend this book. 

Thanks for all your work on this.  All the best!

Michelle Novakowski
Executive Director
Central Okanagan Elizabeth Fry Society
649 Leon Avenue
Kelowna, BC  V1Y 9S3
250-763-4613 ext. 201

Testimonial from Paul Bickert

Hello Mike, 

Your finished book is excellent! Very informative and loaded with valuable information, for not just business owner, but the general public, too. I would market it to everyone stating, “Do you want to discover what wise business owners have discovered about serving the person with challenges?Get a step ahead of others on the job by taking this course.” Something like that. That’ll get employees buying it and expanding your market.

Congratulations on a job well done!


Testimonial from a happy restaurant general manager

To whom it may concern,

I am writing you regarding a remarkable citizen who needs to be recognized for the challenges he has faced and the difference he has made to lives of many in our community and his accomplishments.

Mike Haines has been a citizen of Kelowna since 1981. Mike has cerebral palsy and has never let it stop him from living his life to the fullest.

Mike has always worked hard since coming to town, starting a delivery service on his three wheeled bicycle.  He learned how hard it as to navigate the streets with improper curbing. That led him to run for city counci.

Fast forward to the present. He is now in an electric wheel chair and still making the rounds and advocating for people with disabilities as he has learned from personal experience.

Mike has had a tough time making ends meet over the years. But he always sees a shining star. He has recently published an ebook for the service industry on how to serve persons with disabilities. A couple of years ago Mike spoke to my staff about how it feels to be treated and how uninformed and uncomfortable people are on how to serve people with disabilities. It was a great presentation by him and it brought my staff to tears. Anyway, I really think Mike deserves a look for a story and anything we can to do to help bring the tools to the people.

For more information and history on him go to . His ebook went live June 14th and it can be found at  (That web address has been made into a short form. You can also go to

I am strong believer in Mike and I want him to have some success and recognition which he deserves for all he has done over the years. If you have any questions, please don’t hesitate to call me at 250-215-1495. Thank you for your consideration. 

Andrew Neville
General Manager
Rose’s Waterfront Pub
1352 Water Street
Kelowna BC, V1Y 9P4

One-minute training video

Watch this YouTube video to learn more about staff training.

Final word on Mike

Mike Haines is a fascinating person. Learn a bit more about what he did before he wrote this ebook on how to train your staff.