How Good Are You at Serving Customers with Disabilities? How to Increase Your Customer Base 13.7% of the population has a physical or mental disability that limits their daily activities. That’s a huge demographic. Catering to these people could increase your bottom line. Take the quiz that shows how skillful you are at serving this demographic. When speaking to customers on the phone, what should you do if they appear to have a mental challenge or a hearing impairment? 2. ￼Which of the following about mobility aids is false? 3. ￼In the deaf community it is 4. ￼When helping a person with vision loss, it is proper etiquette to 5. ￼If a customer is exhibiting disruptive behaviour, the first thing to do is 6. ￼If someone has a speech impediment and you cannot understand them, the first thing you should do is Super Novice Sorry, but you definitely need training in how to treat customers with disabilities. The sooner the better. Needs Guidance You need staff training to help you relate to customers with disabilities. Too Low! You have lots to learn about how to serve customers with disabilities. Make sure you take some staff training and/or read an e-book about how to serve customers with disabilities. You’re learning Only one wrong! That’s impressive. It still would be a good idea to read an e-book on how to serve customers with disabilities. Team leader All correct. Very impressive. You should be the one teaching your staff how to treat people with disabilities. You should also share this quiz on social media with other restaurant managers and owners. Ask them to tell you their scores!