Chapter 2 Quiz Chapter 2 Quiz Quiz with questions taken from chapter 2 of How to Serve Customers with Disabilities. 1. Chapter 2 states that, in order to make your business accessible to people with arthritis, it should have 2. The chapter says that both ramps & steps should be available on slopes steeper than 3. Whenever possible, you should 4. In a large building equipped with washrooms for people with physical challenges, 5. For people with vision loss, it is preferable to have 6. Parking spaces & drop-off areas for people using a mobility aid should 7. Signage in public buildings should be 8. Which is not true: information desks, intercoms, queueing systems & ticket offices need to be planned carefully because some people with challenges may not be able to 9. Which of the following points about a telecommunications service is not true