Chapter 1 Quiz Chapter 1 Quiz To help you remember the main concepts of chapter 1, we have designed this quiz. 1. Of the people who come into your office, school or organization, which ones should be treated with consideration & respect? 2. If you have difficulty understanding a customer on the phone, you should 3. Suppose you ask a customer how they are doing and they say they have a sprained ankle. What communication technique does chapter 1 say you should use? 4. Chapter 1 says that falls are a major cause of injury and _________among the elderly. Fill in the blank: 5. What if an elderly person has fallen, but says they are okay. What is the wisest course of action? 6. Chapter 1 says that in order to prevent falls, you should: 7. Which of the following is not appropriate? 8. When planning an event & wishing to make it wheelchair friendly, you should not: 9. According to chapter 1, which of the following about mobility aids is false? 10. If someone appears to have intellectual challenges, which of the following is a bad idea? 11. When serving people with a hearing impairment, which one of the following is incorrect? 12. Which of the following is “hello” in sign language? 13. In the deaf community it is 14. When helping a person with vision loss, it is proper etiquette to 15. If a customer is exhibiting disruptive behavior, the first thing to do is 16. If you think that a customer has a learning challenge, you should 17. If someone has a speech impediment and you cannot understand them, you should