Chapter 1 Quiz </p> <section> <h2>Chapter 1 Quiz</h2> <p>To help you remember the main concepts of chapter 1, we have designed this quiz.</p> </section> <section> <h2>1. Of the people who come into your office, school or organization, which ones should be treated with consideration & respect?</h2> </section> <section> <h3>2. If you have difficulty understanding a customer on the phone, you should</h3> </section> <section> <h3>3. Suppose you ask a customer how they are doing and they say they have a sprained ankle. What communication technique does chapter 1 say you should use?</h3> </section> <section> <h3>4. Chapter 1 says that falls are a major cause of injury and _________among the elderly. Fill in the blank:</h3> </section> <section> <h3>5. What if an elderly person has fallen, but says they are okay. What is the wisest course of action?</h3> </section> <section> <h3>6. Chapter 1 says that in order to prevent falls, you should:</h3> </section> <section> <h3>7. Which of the following is not appropriate?</h3> </section> <section> <h3>8. When planning an event & wishing to make it wheelchair friendly, you should not:</h3> </section> <section> <h3>9. According to chapter 1, which of the following about mobility aids is false?</h3> </section> <section> <h3>10. If someone appears to have intellectual challenges, which of the following is a bad idea?</h3> </section> <section> <h3>11. When serving people with a hearing impairment, which one of the following is incorrect?</h3> </section> <section> <h3>12. Which of the following is “hello” in sign language?</h3> </section> <section> <h3>13. In the deaf community it is</h3> </section> <section> <h3>14. When helping a person with vision loss, it is proper etiquette to</h3> </section> <section> <h3>15. If a customer is exhibiting disruptive behavior, the first thing to do is</h3> </section> <section> <h3>16. If you think that a customer has a learning challenge, you should</h3> </section> <section> <h3>17. If someone has a speech impediment and you cannot understand them, you should</h3> </section> <section></section> <section></section> <p> </p> <p>
